Centerlining improves performance

In manufacturing, the concept of Centerlining has long been a cornerstone of operational efficiency. Equipment comes with standard settings to maximize performance. With use, machines become misaligned which can cause inefficiency or even breakdown of the production line. Centerlining is a daily practice of checking each piece of equipment to ensure that settings are properly positioned, thus reducing errors, inconsistency, and accidents. This minimizes production downtime and saves money. You can apply the concepts of Centerlining in an office setting to achieve these same benefits.

Clarify desired outcomes. Central to the concept of Centerlining is the measurement of performance against predefined metrics. In an office context, these metrics may include turnaround times, error rates, calls made or customers served, positive client reviews, or other relevant measurements. Start by clearly stating the outcomes you’re seeking so you have a way to track your progress.

Identify and standardize key processes. Once you have articulated your goals, identify key processes and establish clear, step-by-step standardized procedures to attain each one. Having the steps clearly outlined allows you to be consistent and also makes it easier to train new staff members and delegate tasks with confidence that you’ll get the expected results.

Check and realign regularly. Centerlining is an iterative approach that requires regular review, evaluation, and correction of processes. As such, Centerlining is a mindfulness exercise that brings a daily fresh awareness, not taking a function for granted but truly observing both actions and outcomes, so you can simultaneously maintain consistency while staying conscious of opportunity for adaptability and innovation.

How can you apply Centerlining in your work space?

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